Terms & Conditions

Posh Valet Parking — Terms & Conditions

 

By using our services, customers agree with these Terms & Conditions.

 

1. Reservation & Payment

• All parking reservations must be confirmed in advance through our designated booking channels.

• Payment is preffered at least 4 weeks prior to your scheduled service (departure, flight, or event).

• Bookings made within 12 days of service may incur a $25 late booking fee.

 

2. Cancellation & Rescheduling

• All cancellations are subject to a non-refundable $50 administration fee, regardless of when the cancellation is made.

• Cancellations made more then 48 hours before the scheduled pick-up time will receive a refund of the remaining balance.

• Cancellations made within 48 hours of the scheduled pick-up time are eligible for a 50% refund of the total booking amount.

• N0-shows, or bookings where we receive no cancellation notice prior to the scheduled pick-up time, are not eligible for a refund.

• Refunds will be processed to the original payment method and may take 5-10 business days to appear, depending on the customer's bank.

• Nothing in this policy limits your rights under Australian Consumer Law.

​

3. Vehicle Requirements

• Customers must ensure their vehicles are roadworthy and legally registered.

• Trailers and caravans are not accepted.

• Vehicles must have a minimum of a quarter tank of fuel upon drop-off.

• A Type 2 charger is required for the EV charging option.

​

4. Vehicle Condition & Damage Reporting

• Any existing damage on vehicles is recorded upon arrival for transparency.

• Customers must report any new damage within 48 hours of collecting their vehicle after a cruise, airport, or private event.

• Posh Valet Parking takes care of vehicles while under our control.

• While we take all care in handling vehicles, customers are advised to remove valuables.

• Claims for damage caused by our staff are handled according to our insurance coverage.

​

5. Parking Facilities & Security

• Vehicles are stored in secure undercover parking facilities:

  • Cruise Valet: near Darling Harbour, short drive from both cruise terminals.

  • Airport Valet: near the relevant airport terminals.

• Attendants ensure smooth traffic flow, safe parking, and careful handling of vehicles.

​

6. Valet Attendants & Service

• Number of attendants provided depends on the size and requirements of the event.

• Valet attendants are professional, uniformed, and trained to manage parking efficiently.

​

7. Special Assistance

• Extra assistance is provided for elderly and disabled customers during unloading and loading of luggage.

• Any special requirements must be communicated in advance so appropriate resources can be allocated.

​

8. Data Privacy

• Customer data is collected solely for booking and service purposes.

• Personal information is not shared with third parties.

​

9. Liability & Safety

• Posh Valet Parking assumes responsibility for vehicles only while under our care.

• Customers are advised to remove all valuables.

• In the unlikely event of damage caused by staff, claims are handled in line with our insurance coverage.

• Customers are responsible for providing accurate booking details, including vehicle information, contact details, cruise/airport/event details and pick-up dates/times. Posh Valet Parking is not responsible for issues arising from incorrect information.

​

10. Amendments & Updates

• Posh Valet Parking reserves the right to update these Terms & Conditions at any time.

• Customers will be notified of any major changes.

​

Thank you for choosing Posh Valet Parking. We appreciate your cooperation and look forward to providing you with a smooth and convenient valet parking experience — whether for private events, cruise departures, or airport travel.